Return Authorisation (RA) Request

• Australian customers only. If you are located outside Australia please contact your place of purchase.
• Product Details (Please complete all fields). ONE PRODUCT ONLY PER REQUEST.
• Date Issued :18/04/2021
• Product :
• Serial Number or MAC :
• Fault Description :
• Contact Details (Address must be manned during business hours or re-delivery fee will apply)
• Contact Name :
• Company Name :
• Unit/Suite Number :
• Street Address :
• Suburb :
• State :
• Postcode :
• Your Email :
• Contact Telephone :
• To confirm you are a person completing this form and not a bot:
• What is the capital of NSW?

I agree to be bound by the following Terms & Conditions :

All goods returned to New Magic must have an RA Number printed clearly on the outside of the box (do not write directly on any cartons containing DOA items). Goods can only be returned from an Australian address. Goods must be returned within 7 days of an RA number being issued by New Magic Australia. All goods returned without a valid RA Number will be rejected and returned to sender. All goods returned for warranty must have a specific fault description above (the following descriptions are not acceptable FAULTY, NOT WORKING or DOA). All warranty items NOT distributed by New Magic will be rejected. Product(s) returned to New Magic Australia under a Warranty Return Authorisation (RA) that are found not to be faulty may incur a processing fee.